Lorena Rincon Eizaga
About Lorena Rincon Eizaga
Lorena Rincon Eizaga is a Business Analyst Global Delivery at Uniphore, specializing in conversational artificial intelligence and automation technology. With extensive academic credentials in law and political science, she has over two decades of experience in academia and customer service.
Work at Uniphore
Lorena Rincon Eizaga has been serving as a Business Analyst Global Delivery at Uniphore since 2021. In this role, she focuses on conversational artificial intelligence and automation technology. Her extensive experience in these areas contributes to the company's initiatives in enhancing customer engagement and operational efficiency.
Previous Experience
Before joining Uniphore, Lorena worked at TTEC as a Bilingual Customer Service Specialist from 2020 to 2021. This position allowed her to utilize her bilingual skills in English and Spanish while providing customer support. Additionally, she spent 24 years at Universidad del Zulia as Tenured Faculty, where she contributed to the academic development of students in Maracaibo, Zulia, Venezuela.
Education and Expertise
Lorena holds multiple degrees in law and political science. She earned a Doctor of Laws (SJD) from Universidad del Zulia between 1996 and 2000. Additionally, she completed a Master of Science (MS) in Political Science and Public Law from the same institution from 1995 to 1998. Her academic journey includes a Master of Laws (LLM) from the University of Michigan, which she pursued from 2004 to 2006.
International Relocation and Skills
In 2018, Lorena relocated to the United States, bringing a wealth of international legal expertise from Venezuela. Her bilingual proficiency in English and Spanish enhances her ability to navigate diverse and multicultural environments, making her an asset in global business settings.