Madhusmita Patnaik
About Madhusmita Patnaik
Madhusmita Patnaik serves as the Services Director of Professional Services at Uniphore in Atlanta, Georgia, where she has worked since 2021. With a background in software engineering and professional services, she has held various roles at Jacada and Infosys Technologies Ltd, demonstrating strong skills in project management and client communication.
Work at Uniphore
Madhusmita Patnaik serves as the Services Director for Professional Services at Uniphore, a position she has held since 2021. Based in Atlanta, Georgia, she is responsible for overseeing service delivery and ensuring that projects align with client expectations. Her role involves facilitating timely decisions to maintain project schedules and budgets. Madhusmita actively seeks opportunities to enhance customer satisfaction and strengthen client relationships.
Previous Experience at Jacada
Before joining Uniphore, Madhusmita Patnaik worked at Jacada for a total of two years, from 2019 to 2021. She held the position of Director of Professional Services, where she managed service delivery and client engagement. Prior to this role, she was a Business Analyst at Jacada from 2012 to 2019. In this capacity, she contributed to project management and client communication, focusing on identifying client needs and evaluating business solutions.
Career at Infosys Technologies Ltd
Madhusmita Patnaik began her career at Infosys Technologies Ltd, where she worked for a total of five years in various roles. She served as a Senior Software Engineer from 2008 to 2009 and as a Software Engineer from 2006 to 2008 in Bengaluru, India. Following these positions, she transitioned to the Atlanta area, where she worked as a Technology Analyst from 2009 to 2012. Her experience at Infosys provided her with a strong foundation in software development and project management.
Education and Expertise
Madhusmita Patnaik holds a Bachelor of Technology degree in Computer Science from the College of Engineering and Technology, Bhubaneswar, which she completed from 2002 to 2006. She also studied at Ravenshaw Jr. College, where she focused on Biology, Mathematics, Physics, and Chemistry, achieving a +2 Science qualification. Her foundational education was completed at St Joseph's Girls High School, where she earned an ICSE certificate.