Marcus Hopkins
About Marcus Hopkins
Marcus Hopkins serves as the Director of Implementation Engineering at Uniphore, where he coordinates global engineering support and oversees installations. He has extensive experience in operations and technology management, having held various leadership roles at Citi and Restored To New Life Services.
Work at Uniphore
Marcus Hopkins serves as the Director of Implementation Engineering at Uniphore, a position he has held since 2022. In this role, he drives cross-functional collaboration to address critical customer situations and oversees the installation and day one operations of Uniphore solutions across the Americas. He coordinates engineering support and installations on a global scale, focusing on enhancing product functionality through data for next-generation SaaS CCaaS products.
Previous Experience at Citi
Marcus Hopkins has extensive experience at Citi, where he held various leadership roles over a span of 13 years. He served as Vice President - Operations Manager from 2004 to 2011, and as Vice President - Global Call Center Technology from 2011 to 2017. Additionally, he was Senior Vice President Of Technology from 2017 to 2022. His earlier roles included Assistant Vice President - Unit Manager and Customer Relations Manager - Cardmember Services N.A., demonstrating a progressive career in operations and technology management.
Leadership at Restored To New Life Services
From 2010 to 2013, Marcus Hopkins was the Chief Executive Officer of Restored To New Life Services. In this role, he led the organization for three years, contributing to its mission and operational strategies during his tenure in Sioux Falls, South Dakota.
Education and Expertise
Marcus Hopkins studied at the University of Sioux Falls, where he earned a Bachelor of Arts in Management from 2006 to 2011. He later pursued a Master of Business Administration (MBA) at the same institution, completing his studies from 2011 to 2013. His educational background provides a strong foundation for his expertise in business administration and management.