Mark Malone
About Mark Malone
Mark Malone is a Technical Support Engineer with extensive experience in the healthcare industry, having held various roles at McKesson Provider Technologies and other companies. He has a strong background in technical support, troubleshooting, and communication, complemented by his education in music and computer information technology.
Work at Uniphore
Mark Malone currently serves as a Technical Support Engineer at Uniphore, a role he has held since 2022. In this position, he utilizes his extensive experience in technical support to assist clients and resolve issues effectively. His responsibilities include troubleshooting, providing solutions, and ensuring customer satisfaction. Malone's background in healthcare technology enhances his ability to address the specific needs of clients in this sector.
Previous Experience at McKesson Provider Technologies
Mark Malone has a significant history with McKesson Provider Technologies, where he held multiple roles over several years. He worked as a Technical Support Specialist from 2002 to 2004, a Support Supervisor from 2004 to 2006, a Senior Product Advisor from 2006 to 2010, and a Manager in Infrastructure/Reports Support from 2010 to 2012. His diverse roles at McKesson allowed him to develop a comprehensive understanding of technical support within the healthcare industry.
Education and Expertise
Mark Malone has pursued a diverse educational background. He studied at the University of Colorado Boulder, where he achieved partial DMA from 1997 to 1999. He also attended The University of Akron, earning a Master of Music (MM) from 1991 to 1993. Additionally, he studied at Regis University, where he completed partial coursework towards a Master of Science in Computer Information Technology (MSCIT) from 2000 to 2002. His education, combined with his extensive experience in technical support, particularly in healthcare, positions him as a knowledgeable professional in his field.
Experience at OpenText and Lightbridge
Before joining Uniphore, Mark Malone worked at OpenText as a Senior Cloud Support Specialist from 2020 to 2022. His role involved providing cloud-based technical support, leveraging his skills in troubleshooting and customer service. Earlier in his career, he was a Technical Support Representative II at Lightbridge from 1999 to 2002. These positions contributed to his expertise in technical support and solidified his ability to address complex technical issues.
Skills and Professional Attributes
Mark Malone possesses a range of skills that enhance his effectiveness in technical support roles. He has demonstrated excellent troubleshooting abilities and a strong capacity for communication and collaboration with various stakeholders, including leaders, staff, and customers. His experience in web-hosted HR applications and Agile methodologies further complements his technical skill set. Malone emphasizes the importance of issue ownership and follow-through, which are critical components of successful technical support.