Megan Walther, MBA
About Megan Walther, MBA
Megan Walther, MBA, serves as the Director of Customer Success for North America at Q For Sales, where she has achieved significant milestones in customer retention and team development. She has a diverse background in customer success and event coordination, with previous roles at organizations such as Lucid, Resilia, and the New Orleans Saints.
Work at Uniphore
Megan Walther serves as the Director of Customer Success for North America at Uniphore, a role she has held since 2022. In this position, she has led significant initiatives that resulted in the achievement of 100% attainment of company renewal Annual Recurring Revenue (ARR) targets for fiscal years 2023 and 2024. Walther has focused on building a high-performance team and implementing best practices in Customer Success. She has also expanded the use of the Gainsight platform to foster a transparent and collaborative culture within the organization.
Education and Expertise
Megan Walther holds a Master of Business Administration (MBA) with a focus on Strategy and Marketing from Tulane University's A.B. Freeman School of Business. She also earned a Bachelor of Arts (BA) degree in Art History and English from Dartmouth College. Additionally, she participated in a study abroad program at New York University, where she studied Art History and Italian. Her educational background equips her with a diverse skill set applicable to her roles in customer success and business operations.
Background
Megan Walther has a diverse professional background that spans various roles in customer success and event coordination. She began her career as an Executive Assistant to the Owner/Executive Vice President at the New Orleans Saints from 2006 to 2007. She then worked as an Event Assistant at the New Orleans Jazz & Heritage Festival and as an Event Coordinator at the Louisiana Philharmonic Orchestra in 2008. Over the years, she has held multiple positions at Lucid, LLC, including Team Lead and Associate Director of Customer Solutions, contributing to her expertise in customer success.
Achievements
Throughout her career, Megan Walther has achieved notable milestones in customer success. At Uniphore, she championed a transformation that led to a 100% renewal rate in the first year of client renewal eligibility. She also built the Customer Success and Revenue Operations function at Resilia, which supported the company's Series B funding. Additionally, she refined onboarding processes for enterprise accounts at Q For Sales, achieving a 100% pilot-to-customer conversion rate for Fortune 500 clients.