Mike Ziegler
About Mike Ziegler
Mike Ziegler serves as the Director of Customer Success at Uniphore, where he has worked since 2021. With extensive experience at Cisco in various customer success roles, he has a strong background in aligning AI solutions with client needs and enhancing business performance metrics.
Work at Uniphore
Mike Ziegler has been serving as the Director of Customer Success at Uniphore since 2021. In this role, he focuses on aligning AI product solutions with client requirements to achieve sustained business results. He partners with account teams to develop customer success plans and contributes to customer business transformation programs. His work is centered in the Los Angeles Metropolitan Area.
Previous Experience at Cisco
Prior to his role at Uniphore, Mike Ziegler held multiple positions at Cisco. He worked as a Customer Success Senior Manager for Service Provider Major Accounts from 2006 to 2012. He also served as a Corporate Senior Customer Success Designer for one year in 2016-2017. His earlier roles included Senior Systems Engineering Manager from 1995 to 2000 and Advanced Services Delivery Executive for the Public Sector from 2012 to 2016. Additionally, he was the Worldwide Channel Sales Leader for Gold Partner Enablement from 2000 to 2006.
Career at HP
Mike Ziegler worked at HP as a Consulting Practice Principal from 1986 to 1995. During this nine-year tenure in Southern California, he contributed to various consulting projects, leveraging his expertise in technology and customer success.
Education and Expertise
Mike Ziegler studied at California State Polytechnic University-Pomona, where he earned a Bachelor of Science degree in Computer Science with a minor in Business Information Technology. His educational background supports his extensive experience in customer success and technology solutions.
Teaching Experience
In addition to his industry roles, Mike Ziegler was a member of the faculty at Cal Poly Pomona from 1982 to 1990. His teaching experience in Southern California contributed to his understanding of technology and its application in business.