Nick Shelley
About Nick Shelley
Nick Shelley is an Escalation Specialist in the Office of the Chief Customer Officer at Uniphore, with extensive experience in network technologies and automation tools. He previously held positions at Cisco Systems and Kovarus, demonstrating a diverse background in consulting and network management.
Work at Uniphore
Nick Shelley has been serving as an Escalation Specialist in the Office of the Chief Customer Officer (CCO) at Uniphore since 2021. In this role, he addresses complex customer issues and ensures effective resolution strategies. His position involves collaboration with various teams to enhance customer satisfaction and streamline support processes.
Previous Experience at Cisco Systems
Prior to joining Uniphore, Nick Shelley worked at Cisco Systems for 16 years, from 1997 to 2013. He held the position of Business Operations Manager in Sales and Support, where he contributed to operational efficiencies and customer engagement strategies. His tenure at Cisco provided him with extensive experience in network technologies and customer service.
Role at Kovarus
Nick Shelley was employed at Kovarus, an AHEAD Company, from 2016 to 2021 as a Senior Network Consultant. In this role, he utilized his expertise in network technologies to provide consulting services, focusing on optimizing network performance and security for clients in California.
Education and Expertise
Nick Shelley earned a Bachelor's degree in Information Technology from American InterContinental University, studying from 1999 to 2003. His educational background supports his extensive knowledge in network technologies, including Cisco ISE, HP/Aruba Wireless, and Palo Alto Firewall. He also possesses advanced skills in VMware NSX and is proficient in using Ansible for automating network configuration and management.
Diverse Background
Nick Shelley has a diverse professional background that includes roles in consulting and entrepreneurial ventures. This variety indicates a broad skill set that extends beyond traditional customer support, allowing him to approach challenges with a multifaceted perspective.