Robert Wilson Fry
About Robert Wilson Fry
Robert Wilson Fry serves as the Senior Director of Strategic Partnerships at Uniphore, bringing extensive experience in developing innovative solutions for Conversational Service Automation. His career includes significant roles at Unilever, Artificial Solutions, Cognigy, Mphasis, and Schering-Plough Pharmaceuticals, where he focused on enhancing customer service interactions and operational efficiencies.
Current Role at Uniphore
Robert Wilson Fry serves as the Senior Director of Strategic Partnerships at Uniphore, a position he has held since 2023. In this role, he focuses on developing strategic alliances that enhance the company's offerings in conversational service automation. His work aims to enable organizations to improve customer experience and operational efficiencies through intelligent conversational self-service and real-time conversational analytics.
Previous Experience at Cognigy
Prior to his current role, Fry worked at Cognigy as the Senior Director of Partnerships & Alliances from 2021 to 2023. During his tenure, he was responsible for establishing and nurturing partnerships that supported the company's growth in the conversational AI space. His efforts contributed to enhancing customer service solutions through innovative technologies.
Experience at Artificial Solutions
Fry held the position of Senior Director, Strategic Partnerships & Technical Alliances at Artificial Solutions from 2017 to 2020. In this capacity, he focused on building strategic partnerships that aligned with the company's goals in conversational AI. His role involved collaborating with various stakeholders to drive the adoption of advanced automation technologies.
Educational Background
Fry studied at The University of Manchester, where he achieved a degree in Mathematics from 1996 to 1997. His educational background provides a strong foundation for his expertise in technology and analytics, which he applies in his professional roles.
Expertise in Conversational Service Automation
Fry possesses expertise in Conversational Service Automation, with a focus on bridging the gap between humans and machines through innovative solutions. He is involved in developing technologies for versatile agent co-piloting and intent detection, which enhance customer service interactions. His contributions also include regulatory compliance and quality assurance in customer service through advanced automation technologies.