Sandip Singh
About Sandip Singh
Sandip Singh is a Senior Manager of Business Analysis at Uniphore, where he has worked since 2017, contributing to the development of speech analytics products and mentoring junior analysts. He has a background in consulting and business analysis, with previous roles at Infosys and GENPACT.
Work at Uniphore
Sandip Singh has been with Uniphore since 2017, holding various positions including Senior Manager, Business Analysis, and Principal Business Analyst. As a Senior Manager, he has been responsible for defining success metrics for speech analytics and providing reporting to demonstrate value to customers. He plays a key role in implementing an in-house speech analytics product for new customers and collaborates with sales and presales teams on product demonstrations and solution design. His work involves configuring speech analytics tools to derive operational insights and proactively identifying improvement opportunities.
Previous Experience
Before joining Uniphore, Sandip Singh worked at Infosys Consulting, Inc. as a Consultant from 2013 to 2017. Prior to that, he served as a Business Analyst at GENPACT from 2007 to 2013. His experience in these roles contributed to his expertise in business analysis and operational insights, which he has applied in his current position at Uniphore.
Education and Expertise
Sandip Singh earned a Bachelor of Technology (B-Tech) degree in Electronics and Communications from the Bengal College of Engineering and Technology, where he studied from 2003 to 2007. His educational background provides a solid foundation for his work in business analysis and speech analytics.
Mentorship and Leadership
In his role at Uniphore, Sandip Singh actively mentors and grooms business analysts, enhancing the pool of subject matter experts within the organization. His leadership in this area supports the professional development of his colleagues and contributes to the overall effectiveness of the team.
Collaboration and Strategic Planning
Sandip Singh collaborates closely with product management and engineering teams to enhance the product roadmap at Uniphore. He proactively identifies improvement opportunities and drives solutions into actionable strategic plans, ensuring that the organization remains competitive and responsive to customer needs.