Steve Young
About Steve Young
Steve Young serves as the Director of Global Channel Alliances & Partnerships at Uniphore, where he has worked since 2022. He has extensive experience in sales and channel partnerships across various technology companies, including ActivePDF and Kore.ai.
Work at Uniphore
Steve Young serves as the Director of Global Channel Alliances & Partnerships at Uniphore, a role he has held since 2022. He is based in Palo Alto, California. In this position, he focuses on developing strategic partnerships and channel alliances to enhance the company's market reach and customer engagement. Uniphore specializes in a SaaS platform that incorporates conversational self-service, agent security, co-pilot solutions, and interaction analytics.
Previous Experience
Before joining Uniphore, Steve Young held various leadership roles in sales and channel management. He was the VP of Sales at ActivePDF from 2014 to 2019 and served as the WW Director of Sales-Distribution at eEye Digital Security from 2002 to 2006. Additionally, he worked at Kore.ai as the Director of Channels and Alliances-Americas for one year and held the position of Director of Channel Sales at QuadraNet Enterprises, LLC for six months in 2021.
Education and Expertise
Steve Young studied at California State University, Fullerton, where he earned a Bachelor of Arts degree in Communications. His expertise includes leveraging technologies such as Conversational AI, Natural Language Processing (NLP), Machine Learning (ML), Robotic Process Automation (RPA), and biometrics to improve customer service interactions. He aims to reduce average call handling times and automate after-call work using advanced technology solutions.
Sales and Channel Management Roles
Throughout his career, Steve Young has held several significant positions in sales and channel management. He was the V.P. of Channel Partnerships at Utopic Software from 2019 to 2020 and the Director of Channel Sales at ActivePDF from 2012 to 2014. His earlier roles include serving as the National Accounts Manager at Empower Software Solutions and the District Manager - Major Accounts at ADP, where he gained extensive experience in managing sales teams and developing channel strategies.
Career Timeline
Steve Young's career spans over two decades, with key roles in various organizations. He began his career at Ingram Micro as a Sr. Product/Marketing Manager from 1998 to 2002. He then progressed through various sales roles, including Western Regional Sales Manager at Persystent Technologies and Director of Channel Sales-Americas at Paragon Software. His diverse experience has equipped him with a deep understanding of channel dynamics and sales strategies.