Subreina Thelwell
About Subreina Thelwell
Subreina Thelwell serves as the Senior Director of Customer Success at Uniphore, where she has worked since 2023. With extensive experience in customer success roles across various companies, she specializes in program management and team leadership.
Work at Uniphore
Subreina Thelwell has been serving as the Senior Director of Customer Success at Uniphore since 2023. In this role, she oversees customer success initiatives and strategies to enhance client satisfaction and retention. Prior to her current position, she held various roles at Uniphore, including Director of Customer Success from 2022 to 2023, and Senior US Telco Customer Success Manager Lead for a brief period in 2022. Her extensive experience at Uniphore demonstrates her commitment to improving customer experiences and driving success within the organization.
Previous Experience in Customer Success
Before joining Uniphore, Subreina Thelwell accumulated significant experience in customer success roles across various organizations. She worked at eLoyalty as Director of ICS Strategic Sales Management and Service Delivery from 2009 to 2012. Additionally, she served as Vice President of Managed Services Strategic Sales and Planning at TTEC from 2013 to 2019. Her roles at TTEC also included Vice President of Service Delivery Management and various positions at eLoyalty, showcasing her deep expertise in customer service and management.
Education and Expertise
Subreina Thelwell studied at Florida Atlantic University, where she focused on Information Technology and Psychology. This educational background provides her with a unique perspective on customer interactions and technology integration. Her professional expertise includes program management, interpersonal communications, and customer relationship management, which are essential skills in her current role and previous positions.
Focus on Women's Fitness Motivation
Subreina Thelwell has a strong focus on motivating and inspiring women to embark on their personal fitness journeys. This initiative reflects her commitment to empowering others and promoting wellness, which complements her professional endeavors in customer success and management.
Specializations in Customer Success
Subreina Thelwell specializes in several key areas within customer success, including quality customer support, customer retention, productivity, and team leadership and management. Her skills in these areas contribute to her effectiveness in driving customer satisfaction and fostering long-term relationships with clients.