Sushant Yadav
About Sushant Yadav
Sushant Yadav is a Senior Business Analyst at Uniphore, specializing in speech analytics and conversational AI solutions. He has a background in program and quality management, with experience in various roles at Teleperformance, Tech Mahindra, and HCL Technologies.
Current Role at Uniphore
Sushant Yadav serves as a Senior Business Analyst at Uniphore, where he has been employed since 2020. In this role, he focuses on leveraging his expertise in speech analytics to contribute to the development of conversational AI solutions. His work involves analyzing data to enhance the effectiveness of AI-driven communication tools, aligning with the company's mission to improve customer interactions through technology.
Previous Experience at Teleperformance
Prior to his current position, Sushant worked at Teleperformance as an Analytics Team Lead from 2019 to 2020. During his one-year tenure in Gurgaon, India, he led analytics initiatives, applying his skills in program and quality management. His experience in this role helped him refine his analytical capabilities and prepare for more advanced positions in the industry.
Professional Background at Tech Mahindra and HCL Technologies
Sushant has a diverse professional background, having worked at Tech Mahindra as a Senior Analyst for eight months in 2019. He also spent three years at HCL Technologies as an Analyst from 2015 to 2018. These roles provided him with valuable experience in data analysis and project management, contributing to his overall expertise in the field.
Education and Expertise in Data Science
Sushant holds a Master's degree in Data Science, which he completed from 2019 to 2020. This advanced education has equipped him with skills in machine learning and data analysis. Additionally, he achieved a Lean Six Sigma Green Belt certification in 2020, further enhancing his capabilities in quality management and process improvement.
Technical Foundation in Electrical and Electronics Engineering
Sushant has a strong technical foundation, having earned a Bachelor of Technology in Electrical and Electronics Engineering from Lovely Professional University from 2010 to 2014. This background provides him with a solid understanding of engineering principles, which he applies in his data science work, particularly in areas that intersect with technology and analytics.