Thomas "Tommy" Davidson
About Thomas "Tommy" Davidson
Thomas 'Tommy' Davidson is a Technical Program Manager at Uniphore, where he has worked since 2022. He has extensive experience in project management and telephony systems, having held various roles in companies such as Wells Fargo, BroadSoft, and GEICO.
Work at Uniphore
Thomas Davidson has been serving as a Technical Program Manager at Uniphore since 2022. In this role, he focuses on overseeing technical projects and ensuring the successful implementation of solutions within the organization. His work involves leveraging his extensive background in telephony systems and project management to enhance the company's offerings in conversational AI and automation for contact centers.
Previous Work Experience
Prior to his current position, Davidson held various roles in the telecommunications and contact center industries. He worked as a Contact Center Consultant at Gridspace for two months in 2019 and served as a Senior Contract Manager at Cadata Corporation for two months in 2017. His tenure at Wells Fargo included multiple roles as a VOIP Business Analyst and Operational Risk Consultant from 2011 to 2019, accumulating significant experience in project management and system administration.
Education and Certifications
Davidson studied at Borough of Manhattan Community College from 1991 to 1992 and later attended New York University, focusing on English/Language Arts Teacher Education and Film. He holds several certifications in telephony systems, including AVAYA Dialer Systems, Davox Dialer Systems, and Genesys Dialer Engineer V5. Additionally, he is certified as a Witness/Verint Administrator V5-V11.2, showcasing his expertise in Verint Systems Administration.
Technical Skills and Expertise
Davidson possesses a comprehensive understanding of various telephony systems, including Cisco telephony systems. He has extensive experience in managing and supporting contact center technologies, particularly in the areas of Conversational AI and automation. His proficiency in project management tools such as Planview, Sharepoint, and Anchorpoint Reporting System enhances his capability to oversee complex projects effectively.
Career Progression
Throughout his career, Davidson has held multiple positions that reflect his growth in the field of telecommunications and project management. He worked as a Program Manager at BroadSoft and as a Systems Engineer at GEICO. His experience spans various roles, including Project Manager and VOIP Business Analyst at Lincoln Financial Group and NTT DATA Services, contributing to his well-rounded expertise in the industry.