Vishal Bhalla
About Vishal Bhalla
Vishal Bhalla serves as the Head of Customer Success for Australia and New Zealand at Uniphore, where he has worked since 2022. He has extensive experience in customer care operations, having held senior roles at Telstra and Vocus Communications, and holds multiple academic qualifications including an MBA and CPA.
Current Role at Uniphore
Vishal Bhalla serves as the Head of Customer Success for the Australia/New Zealand (A/NZ) region at Uniphore. He has held this position since 2022 and is based in Melbourne, Victoria, Australia. In this role, he focuses on enhancing customer experience and success through the implementation of advanced digital tools and AI technologies.
Previous Experience at Telstra
Vishal Bhalla worked at Telstra in various capacities from 2016 to 2022. He served as General Manager Operations for Assurance from 2016 to 2018 and later as General Manager Operations for Customer Care from 2018 to 2022. His tenure at Telstra was marked by a focus on improving customer service operations in Melbourne, Australia.
Experience at Vocus Communications
Bhalla held multiple roles at Vocus Communications from 2010 to 2016. He was General Manager Operations for Customer Care from 2010 to 2013 and then served as General Manager Operations for SMB Customer from 2013 to 2016. His work contributed to the development of customer care strategies in Melbourne, Australia.
Educational Background and Certifications
Vishal Bhalla has a diverse educational background. He earned a Master of Business Administration (M.B.A.) in Finance from RMIT University. He also achieved Associate Membership with CPA from Curtin University. Additionally, he holds a Bachelor's degree in Commerce from Guru Nanak Dev University and a Diploma in Information Technology from the National Institute of Information Technology. He is certified in PRINCE2 Project Management.
Achievements in Call Center Establishment
Vishal Bhalla has guided the establishment of over 10 call centers across Australia and Asia. His efforts have focused on enhancing service delivery through the integration of advanced digital tools and AI. He has also navigated multi-million dollar RFP processes to establish strategic vendor partnerships that support digital and AI initiatives.