Joseph Koech
About Joseph Koech
Joseph Koech is a Customer Success Manager with a diverse background in client success roles across various industries, including financial technology and SaaS implementation. He has a strong educational foundation in Political Science, Business Administration, and Film Studies from Georgetown University.
Current Role at Unit
Joseph Koech serves as a Customer Success Manager at Unit, a position he has held since 2023. In this role, he focuses on ensuring customer satisfaction and driving value for clients. His responsibilities include managing customer relationships and facilitating the successful implementation of Unit's services. Koech operates from New York, New York, and leverages his extensive experience in customer-facing roles to enhance client experiences.
Previous Experience at Fraedom
Before joining Unit, Koech worked at Fraedom as a Product and Implementation Analyst from 2015 to 2018. During his three years in the San Francisco Bay Area, he contributed to the delivery of business value through effective product implementation and customer engagement strategies. His role involved collaborating with clients to ensure successful adoption of Fraedom's solutions.
Education and Expertise
Joseph Koech earned a Bachelor of Arts in Political Science and Government, with a minor in Business Administration and Film Studies, from Georgetown University. He studied there from 2010 to 2014. His educational background supports his expertise in SaaS implementation and B2B platforms, particularly within startup environments and the financial technology sector.
Career Progression and Roles
Koech has held various roles throughout his career, including Client Success Manager at Bespoke Financial from 2022 to 2023, and Director of Client Success at Trellis Solutions Inc. from 2018 to 2019. He also worked as a Sustainability Coordinator at Georgetown University and as an Operations Coordinator for Teach For America. His diverse experiences contribute to his skills in strategic decision-making and effective communication.
Commitment to Continuous Learning
Joseph Koech demonstrates a strong commitment to continuous learning and personal growth. This dedication is evident in his career choices and the diverse roles he has undertaken. His focus on professional development aligns with his goal of delivering exceptional value in customer success and management.