Andrew Cucuzza
About Andrew Cucuzza
Andrew Cucuzza is a Platform Operations Analyst with a Bachelor of Science in Computer and Information Sciences from the University of Delaware. He has experience in managing user queries and technical issues, and has worked in various roles including a managerial position at Grecian Pools International Corp. and an internship at Lori's Hands, Inc.
Work at Unite Us
Andrew Cucuzza has been employed at Unite Us as a Platform Operations Analyst since 2019. In this role, he is responsible for managing customer support requests, specifically related to data feeds and single sign-on processes. He utilizes various tools such as ServiceDesk, email, and phone to address user queries and technical issues. Additionally, he manages a support knowledgebase to enhance the efficiency of resolving technical problems.
Education and Expertise
Andrew Cucuzza completed his Bachelor of Science in Computer and Information Sciences at the University of Delaware from 2015 to 2019. Prior to that, he graduated from Monsignor Farrell High School, earning his High School Diploma between 2011 and 2015. His educational background provides him with a solid foundation in technical skills relevant to his current role in platform operations.
Previous Work Experience
Before joining Unite Us, Andrew Cucuzza held positions at GRECIAN POOLS INTERNATIONAL CORP. and Lori's Hands, Inc. He worked as a Manager at GRECIAN POOLS INTERNATIONAL CORP. for three months in 2018 in Staten Island, New York. Additionally, he served as a Student Intern at Lori's Hands, Inc. for three months in 2019 in Newark, Delaware, where he contributed to various operational tasks.
Technical Skills
In his role as a Platform Operations Analyst, Andrew Cucuzza utilizes a range of technical skills to effectively manage user queries and technical issues. He is proficient in using ServiceDesk and has experience in handling customer support requests. His ability to manage a support knowledgebase is crucial for resolving technical issues efficiently.