Caitlin Rojas
About Caitlin Rojas
Caitlin Rojas is an Associate Customer Success Manager with extensive experience in customer service and provider relations within the dental sector. She has worked at various organizations, including Cambia Health Solutions, Moda Health, and Unite Us, and holds a Bachelor's Degree in Creative Writing from Roosevelt University.
Work at Unite Us
Caitlin Rojas has been employed at Unite Us as an Associate Customer Success Manager since 2021. In this role, she maintains a current list of OHP providers by county and collaborates with dental professional relations to ensure provider participation. Rojas also reviews and revises dental customer service letters for OHP providers and members to ensure compliance with DMAP requirements. She serves as the primary subject matter expert for DCO/CCO integration, preparing training programs for dental customer service representatives, leads, and supervisors. Additionally, she presents dental customer service reports at quarterly DQIC meetings and participates in annual OHP regional meetings.
Previous Experience at Moda Health
Before joining Unite Us, Caitlin Rojas worked at Moda Health in various roles from 2013 to 2021. She served as a Business Implementation Coordinator from 2013 to 2016, where she focused on coordinating business processes. Rojas then transitioned to the role of Sales Service Coordinator for Government Programs from 2017 to 2021, where she managed sales service operations. Her experience at Moda Health contributed to her expertise in customer service and program implementation.
Experience at Cambia Health Solutions
Caitlin Rojas worked at Cambia Health Solutions as an Agent Coordinator for a period of seven months in 2016. During her time in this role, she gained valuable experience in customer service and coordination within the health solutions sector. This position helped her develop skills that would be beneficial in her subsequent roles in the healthcare industry.
Education and Expertise
Caitlin Rojas earned her Bachelor’s Degree in Creative Writing from Roosevelt University, where she studied from 2007 to 2010. Her educational background has equipped her with strong communication skills, which she applies in her professional roles. Rojas has developed and conducted comprehensive OHP training programs for customer service representatives, demonstrating her expertise in training and curriculum preparation.