Daniel Patterson
About Daniel Patterson
Daniel Patterson is an Information Technology Support Analyst with a background in Audio Engineering. He has extensive experience in Help Desk support and Google Workplace Administration, and has worked for notable organizations such as Apple and Baylor College of Medicine.
Work at Unite Us
Daniel Patterson has been employed at Unite Us as an Information Technology Support Analyst since 2022. In this role, he provides technical support and solutions to enhance the organization's IT infrastructure. His responsibilities include developing and documenting tickets, resolutions, procedures, configurations, and assets. He works remotely, contributing to the company's mission of connecting health and social care.
Previous Experience at Apple
Prior to his current role, Daniel Patterson worked at Apple as a Mac Genius from 2008 to 2015. During his seven years in this position, he provided technical support and troubleshooting for Apple products in the Greater Houston area. His experience at Apple equipped him with skills in customer service and technical problem-solving.
Experience at Baylor College of Medicine
Daniel Patterson served as a Field Technician at Baylor College of Medicine from 2015 to 2022. In this capacity, he focused on providing technical support and solutions within the healthcare environment. His work involved addressing hardware and software issues, contributing to the efficient operation of IT systems at the institution.
Education and Expertise
Daniel Patterson studied at Houston Community College, where he earned a degree in Audio Engineering from 2006 to 2008. His education provided a foundation in technical skills that he has applied throughout his career in IT support. He specializes in analyzing issues and creating solutions for both hardware and software problems, with a strong focus on Help Desk support.
Technical Skills and Specializations
Daniel Patterson has extensive experience in Google Workplace Administration, which includes creating user accounts and managing permissions and access controls. He excels in providing Help Desk support for a variety of devices, including workstations, laptops, printers, and mobile devices. His expertise in developing and documenting technical procedures enhances the efficiency of IT operations.