Devin Hicks
About Devin Hicks
Devin Hicks is a Customer Success Manager at Unite Us, where he analyzes data to enhance customer operations and guides partners in implementing Coordinated Care Networks. He holds a Bachelor of Arts in Social Sciences from Washington State University Vancouver and has a background in automotive engineering and medical science.
Current Role at Unite Us
Devin Hicks serves as a Customer Success Manager at Unite Us, a position held since 2021. In this role, he focuses on establishing and tracking Key Performance Indicators (KPIs) for network success, aligning with best practices and client priorities. He guides partners through the strategy, design, and implementation of Coordinated Care Networks, ensuring effective collaboration and service delivery. Additionally, he presents recommendations to customers for enhancing the use of Unite Us within their organizations and among community partners.
Previous Experience in Healthcare
Prior to his current role, Devin Hicks worked in various healthcare positions. He served as a Care Supervisor at Seventh Generation Eldercare from 2019 to 2020, where he oversaw care operations. He also worked as a Certified Nursing Assistant (CNA) at HCR ManorCare from 2018 to 2019 in Vancouver, Washington. His experience in these roles contributed to his understanding of customer operations and the healthcare landscape.
Educational Background
Devin Hicks has a diverse educational background. He studied Automotive Engineering Technology/Technician at Cascadia Technical Academy Skills Center from 2010 to 2012, achieving a certification in the field. He also pursued Applied Medical Science at the same institution. Furthering his education, he earned a Bachelor of Arts in Social Sciences with an emphasis on Communication, Psychology, and Professional Sales, along with a minor in Business from Washington State University Vancouver.
Skills and Expertise
Devin Hicks possesses strong analytical skills, enabling him to analyze data for deeper insights into customer operations. He identifies opportunities for improvement and areas of strength within organizations. His expertise in developing relationships with community partners and service providers enhances collaboration in the health and human services sector. He is adept at guiding organizations in implementing effective strategies for coordinated care.
Career Progression
Devin Hicks has a varied career path that includes roles in both healthcare and customer service. Before joining Unite Us, he worked as an Executive Director at Enlivant for nine months in 2020-2021. His earlier experience includes a six-year tenure as a Bay Leader at Les Schwab Tire Centers, where he developed skills in sales and service. This diverse background has equipped him with a comprehensive understanding of customer success and operational management.