Emma Romey, Lmsw
About Emma Romey, Lmsw
Emma Romey is the Associate Director of Customer Success for National Accounts at Unite Us, where she plays a key role in the Healthy Opportunities Pilot, the first program in the U.S. testing non-medical interventions for high-needs Medicaid enrollees.
Work at Unite Us
Emma Romey serves as the Associate Director of Customer Success, National Accounts at Unite Us. In this role, she manages customer relationships with five health plans, focusing on North Carolina. Since joining Unite Us in 2021, she has also overseen the work of two direct reports across multiple states, including North Carolina, Washington DC, Missouri, and Oregon. Prior to her current position, she worked as a Senior Customer Success Manager and Customer Success Manager at Unite Us.
Education and Expertise
Emma Romey holds a Bachelor of Arts (B.A.) in Psychology and Communication Studies from the University of Oregon. She furthered her education by earning a Master of Social Work (M.S.W.) in Advanced Clinical Social Work Practice from Columbia University - Columbia School of Social Work. Additionally, she obtained a Master of Arts (M.A.) in Teaching from Relay Graduate School of Education. Her educational background supports her expertise in customer success and behavioral health.
Background
Emma Romey has a diverse professional background in behavioral health and education. She began her career as a National Teaching Fellow at Citizen Schools from 2012 to 2014. She then transitioned to various roles in behavioral health, including positions at NYC Health + Hospitals and Mount Sinai Health System. From 2018 to 2021, she served as the Director of Operations at The Child & Family Institute in New York.
Involvement in Healthy Opportunities Pilot
Emma Romey plays a key role in The Healthy Opportunities Pilot, which is the first comprehensive program in the United States aimed at testing non-medical interventions for high-needs Medicaid enrollees. Her involvement in this initiative highlights her commitment to addressing social determinants of health and improving outcomes for vulnerable populations.