Erica Fatal
About Erica Fatal
Erica Fatal is a Support Operations Specialist at Unite Us, where she manages a budget for the Veterans Assistance Nutrition Program and oversees client referrals. She has a diverse background in support roles, including experience in case management, outreach, and education.
Work at Unite Us
Currently, Erica Fatal serves as a Support Operations Specialist at Unite Us, a position she has held since 2021. In this role, she acts as the primary point of contact for partner organizations regarding technical software support and profile configuration requests. Erica has developed the Standard Operating Procedures for the Coordination Center, which streamlines operations. She also spearheads extensive software training for both new and existing partners, focusing on best practices for referrals and software use. Additionally, she monitors and supervises over 300 client referrals and cases to ensure that clients are connected to necessary services.
Previous Experience
Before her current role, Erica held various positions that contributed to her expertise in support operations and client services. She worked as a Resident Services Coordinator at Project Access from 2019 to 2020. Prior to that, she was a Case Management Office Intern at Holy Cross Health from 2008 to 2009. Erica also gained experience as a Front Desk Sales Associate at Massage Envy from 2011 to 2012, and as a Senior Peer Navigator at EveryMind from 2020 to 2021. Her diverse background includes roles in education as a Native Speaking English Teacher in South Korea from 2014 to 2018.
Education and Expertise
Erica Fatal earned a Bachelor of Science (BS) degree in Family and Consumer Sciences/Human Sciences from the University of Maryland. Her educational background provides a foundation for her work in support operations and client management. Erica's expertise includes managing budgets, as evidenced by her oversight of a $14,000 budget for the Veterans Assistance Nutrition Program, which serves 140 clients. Her skills in developing communication materials and training programs further enhance her capabilities in her current role.
Achievements in Client Services
In her role at Unite Us, Erica Fatal has made significant contributions to client services. She manages a budget for the Veterans Assistance Nutrition Program, ensuring that funds are distributed appropriately and that clients meet eligibility criteria. Erica has developed external communication materials aimed at prompting organizations to act on referrals, thereby improving service delivery. Her ability to monitor and supervise client referrals demonstrates her commitment to connecting clients with essential services.