Gabriel Fallas
About Gabriel Fallas
Gabriel Fallas is a Senior Customer Success Manager at Unite Us, where he has worked since 2021, overseeing approximately $2 million in Customer Annual Recurring Revenue. With a background in customer service and implementation management, he has contributed to various roles across the Northeast region and possesses a strong understanding of multicultural team dynamics.
Work at Unite Us
Gabriel Fallas serves as the Senior Customer Success Manager for the Northeast region at Unite Us, a position he has held since 2021. In this role, he manages approximately $2 million in Customer Annual Recurring Revenue (CARR) and oversees customer success initiatives. He has pioneered strategies for success planning and the implementation of customer success platforms. Fallas collaborates with various teams, including sales and policy, to lead and close deals across the Northeast. His previous role at Unite Us was as Community Engagement Manager, where he worked for five months in 2021.
Previous Experience
Before joining Unite Us, Gabriel Fallas held several positions that contributed to his expertise in customer success and management. He worked at OfficeSpace Software as an SMB Implementation Manager in Client Services from 2018 to 2019. He also served as Manager of Customer Service at Veyo from 2019 to 2020 and later as Strategic Healthcare Partnerships Manager from 2020 to 2021. Additionally, he was a Founding Member at Gain Grow Retain from 2020 to 2021. His diverse roles have equipped him with a comprehensive understanding of customer needs and service delivery.
Education and Expertise
Gabriel Fallas has a strong educational background that supports his professional roles. He studied Theology at ESEPA Seminary, where he earned a Certificate in Youth Leadership. He also holds a Bachelor of Science in Bilingual International Relations from Universidad Latinoamericana de Ciencia y Tecnología. His education, combined with his professional experience, provides him with a deep understanding of multicultural team dynamics and customer engagement strategies.
Skills and Contributions
Gabriel Fallas has demonstrated strong skills in customer success management and cross-functional collaboration. He has a proven track record of developing improved customer reports and intervention strategies in collaboration with business analytics teams. His ability to manage customer relationships effectively is enhanced by his understanding of both Western and Eastern values, which aids in multicultural team-building projects. His contributions have significantly impacted customer satisfaction and retention.