Garrett Coleman
About Garrett Coleman
Garrett Coleman is a Customer Success Manager at Unite Us, where he guides partners in developing Coordinated Care Networks and analyzes data to enhance customer operations. He holds a Ph.D. in Industrial and Organizational Psychology and has a diverse professional background in customer service and consulting.
Work at Unite Us
Garrett Coleman serves as a Customer Success Manager at Unite Us, a role he has held since 2021. In this position, he presents recommendations to customers for improving or expanding the use of Unite Us within their organizations and community partners. He guides partners through the strategy, design, and implementation of Coordinated Care Networks from end-to-end. Additionally, he analyzes data to provide insights into customer operations, identifying opportunities for improvement and areas of strength. His work focuses on developing relationships with community partners, service providers, and stakeholders in the health and human services sector.
Education and Expertise
Garrett Coleman graduated from the University of Missouri with a Bachelor of Arts in Psychology, completing his studies from 2008 to 2012. He furthered his education at Capella University, where he earned a Master of Science in Industrial and Organizational Psychology from 2015 to 2017, followed by a Doctor of Philosophy in the same field from 2017 to 2021. His academic background equips him with a strong foundation in psychological principles and their application in organizational settings.
Professional Background
Before joining Unite Us, Garrett Coleman held various positions in different organizations. He worked as a Contributor at FanSided from 2016 to 2018 in Kansas City, Missouri. He also served as a Customer Service Representative at New Directions Behavioral Health from 2014 to 2017. His experience includes a role as a Management Trainee at Enterprise Rent-A-Car from 2013 to 2014 and as a Home Entertainment Supervisor at Circuit City from 2007 to 2008. Additionally, he worked as a Population Health Senior Associate Consultant at Cerner Corporation from 2016 to 2022.
Skills and Responsibilities
In his current role at Unite Us, Garrett Coleman is responsible for analyzing data to provide deeper insights into customer operations. He identifies opportunities for improvement and areas of strength within organizations. His responsibilities also include developing and maintaining relationships with community partners and service providers, ensuring effective collaboration within the health and human services landscape. His expertise in industrial and organizational psychology informs his approach to customer success and relationship management.