Ines Garcia Carreno
About Ines Garcia Carreno
Ines Garcia Carreno is an Operations Analyst at Unite Us, where she has implemented various systems to enhance operational efficiency and improve customer event performance. She holds a Bachelor of Science in Management and Business Economics from the University of California, Merced, and has experience in developing training proposals and analyzing contractual agreements.
Work at Unite Us
Ines Garcia Carreno has been serving as an Operations Analyst at Unite Us since 2020. In this role, she focuses on enhancing operational efficiency and improving customer engagement. She has developed post-community strategy session surveys using SurveyMonkey to assess and improve customer event performance. Her contributions aim to streamline processes and enhance the overall effectiveness of the organization.
Education and Expertise
Ines Garcia Carreno studied at the University of California, Merced, where she earned a Bachelor of Science in Management and Business Economics from 2014 to 2017. Additionally, she participated in an Education Abroad program at the University of California, focusing on European Transformations in Rome and Madrid, achieving a degree in Business Administration and Management in 2016. Her educational background provides a strong foundation in business principles and management strategies.
Background
Before her role at Unite Us, Ines worked as a Student Coordinator at the University of California, Merced, from 2016 to 2017. In this position, she gained experience in coordinating student activities and supporting operational functions. Her background includes a focus on process improvement and operational analysis, which she has continued to develop in her current role.
Achievements
Ines Garcia Carreno has implemented several systems and techniques to improve operational efficiency. She developed a Back Office Training Access Proposal system that standardized configuration and enhanced throughput by 30%. Additionally, she created a system using Hubspot and Asana to capture flaws in contractual agreements across California. Her techniques using Hubspot have contributed to a 25% reduction in the time required for contract analysis.
Process Improvement Initiatives
Ines has integrated customer-submitted forms in Cognito Forms with other systems, evaluating over 40 organizations weekly. She has also documented a library of best practices, playbooks, trainings, and webinars, contributing to process literacy within her organization. These initiatives reflect her commitment to enhancing operational processes and improving overall efficiency.