Jackson Smith
About Jackson Smith
Jackson Smith is a Senior Manager of User Support at Unite Us, where he has worked since 2023. He has a background in business administration from the University of Utah and has held various roles in customer support and operations across multiple companies.
Current Role at Unite Us
Jackson Smith serves as the Senior Manager of User Support at Unite Us. He has held this position since 2023. In this role, he is responsible for overseeing user support operations, ensuring that clients receive effective assistance and resources. His experience in user support contributes to enhancing customer satisfaction and operational efficiency within the organization.
Previous Experience at Unite Us
Prior to his current role, Jackson Smith worked at Unite Us as the Manager of Support Operations from 2021 to 2023. In this capacity, he managed support operations, focusing on improving service delivery and team performance. He also served as a Support Operations Specialist at Unite Us from 2020 to 2021, where he contributed to the foundational support processes.
Experience at FormFox, Inc.
Jackson Smith worked at FormFox, Inc. as a Customer Success Specialist from 2018 to 2019. His role involved ensuring customer satisfaction and facilitating successful product usage. This experience helped him develop skills in customer relationship management and support.
Role at Peek.com
At Peek.com, Jackson Smith held the position of Customer Success Manager from 2019 to 2020. In this role, he focused on enhancing the customer experience and driving product adoption. His responsibilities included managing customer accounts and providing tailored support to meet client needs.
Education and Qualifications
Jackson Smith studied at the University of Utah's David Eccles School of Business, where he earned a Bachelor's degree in Business Administration. His studies took place from 2016 to 2017, providing him with a solid foundation in business principles and practices.