James Authier
About James Authier
James Authier is a Support Operations Specialist at Unite Us, where he has worked since 2022. He has a background in community resource research and customer support, with previous roles at NowPow and other organizations.
Work at Unite Us
James Authier currently serves as a Support Operations Specialist at Unite Us, a position he has held since 2022. His role involves utilizing analytical skills to investigate user support data and suggest improvements for user experience. He is based in Chicago, Illinois, and has been with the organization for two years. Prior to this role, he worked at NowPow, which is now part of Unite Us, where he held positions as a Community Resource Researcher and Customer Support Associate.
Previous Experience at NowPow
James Authier worked at NowPow from 2019 to 2022, initially as a Community Resource Researcher for two years and then as a Customer Support Associate for one year. In these roles, he gained experience in triaging queries from both internal and external users through multiple communication channels. His responsibilities included routing conversations to appropriate team members to ensure efficient problem resolution.
Educational Background
James Authier completed his high school education at The Bromfield School, earning a High School Diploma from 2006 to 2013. He furthered his education at Marist College, where he studied Communications with a concentration in Public Relations, achieving a Bachelor of Arts degree from 2013 to 2017. Additionally, he attended the National Student Leadership Conference from 2011 to 2012 and studied Pro Tools 101 at Berklee College of Music in 2021.
Early Career Experience
Before his current roles, James Authier gained experience in various positions. He worked as a General Office Assistant at the Massachusetts Association of REALTORS® in 2011-2012. He also held internships, including a Programmatic Intern position at Mindshare in 2015 and a Production Assistant role at Brave Bison in 2017. These experiences contributed to his skill set in communication and support operations.