Kavita Makadia
About Kavita Makadia
Kavita Makadia is a Director of Customer Success with a background in psychology and sociology from the University of Connecticut. She has held various roles in customer success and marketing at companies such as Experian, Uber, and Unite Us, and currently teaches yoga at The Yoga Shop.
Current Role at Unite Us
Kavita Makadia currently serves as the Director of Customer Success at Unite Us. She has held this position since 2021, contributing to the organization's mission of connecting health and social care. In her role, she focuses on enhancing customer relationships and ensuring successful implementations of the company's services.
Previous Experience at Unite Us
Before her current role, Kavita worked at Unite Us as the Associate Director of Customer Success for the Northeast region for seven months in 2021. She also served as a Senior Customer Success Manager from 2020 to 2021. Her experience at Unite Us has involved managing customer relationships and driving success for clients.
Education and Expertise
Kavita Makadia earned a Bachelor of Arts degree from the University of Connecticut, where she studied Psychology and Sociology. This educational background provides her with insights into human behavior and social dynamics, which are essential in her customer success roles.
Career History at Experian
Kavita has an extensive background at Experian, where she worked in various roles from 2010 to 2017. She started as a Sales Coordinator and progressed to positions such as Client Relationship Manager and Account Director in Customer Success. Her time at Experian equipped her with skills in account management and client relations.
Experience at Uber
Kavita held multiple roles at Uber from 2017 to 2020. She worked as a Brand & Reputation Manager in Global Research & Insights and later in Global Marketing Alignment. Her experience at Uber involved strategic marketing and research initiatives, enhancing her expertise in brand management.