Kayla Woodberry
About Kayla Woodberry
Kayla Woodberry is a Senior Customer & Community Success Manager at Unite Us, where she has worked since 2021. She has a background in community services, having held various roles in organizations focused on family support and youth services.
Current Role at Unite Us
Kayla Woodberry serves as the Senior Customer & Community Success Manager at Unite Us, a position she has held since 2021. In this role, she works remotely and focuses on enhancing customer satisfaction and community engagement. She leads user community initiatives and develops engagement strategies that align with the company's objectives. Her responsibilities include collaborating with cross-functional teams, such as Government, Sales, and Business Analytics, to ensure that customer success and community efforts are integrated with the overall goals of Unite Us.
Previous Experience in Community Services
Before joining Unite Us, Kayla Woodberry held several roles in community service organizations. She worked at Crossroads Youth & Family Services, Inc. as the Assistant Director for Compliance & Quality Outcomes from 2016 to 2020, where she focused on compliance and quality measures. Prior to that, she served as the Volunteer and Community Relations Coordinator from 2014 to 2016. Additionally, she was a Family Support Provider at Sunbeam Family Services for 10 months in 2009 and worked as the RP-3 Program Manager at It's My Community Initiative for 10 months in 2020 to 2021.
Education and Qualifications
Kayla Woodberry earned a Bachelor of Arts in Education (B.A.Ed) with a focus on English Education from Southwestern Oklahoma State University. She attended the university from 2000 to 2004, completing her degree in four years. This educational background has equipped her with skills relevant to her roles in community engagement and customer success.
Key Skills and Responsibilities
In her current position, Kayla Woodberry tracks and measures key performance indicators related to customer satisfaction, community engagement, and retention. She analyzes customer usage data to identify opportunities for upselling and cross-selling the company's offerings. Her role requires a strong understanding of customer needs and the ability to develop strategies that enhance user engagement and satisfaction.