Kelly Flones
About Kelly Flones
Kelly Flones is a Senior Director of Customer Success Operations at Unite Us, where she specializes in scaling customer success and enhancing operational efficiency. She has extensive experience in customer success roles and holds a Bachelor of Arts in Communication Studies from Biola University.
Current Role at Unite Us
Kelly Flones serves as the Senior Director of Customer Success Operations (RevOps) at Unite Us. She has held this position since 2024 and works remotely. In this role, she focuses on enhancing customer success through strategic initiatives and operational improvements.
Previous Experience at Unite Us
Prior to her current role, Kelly Flones worked at Unite Us as the Director of Customer Success Operations from 2022 to 2024. She also served as the Associate Director of Customer Success Operations from 2021 to 2022. Her tenure at Unite Us involved scaling customer success and improving customer experiences through effective business process design.
Experience at TrustRadius
Kelly Flones held multiple positions at TrustRadius, including Customer Success Specialist, Director of Customer Success Operations, Manager of Customer Success Operations, and Implementation Project Manager, Team Lead. Her roles spanned from 2019 to 2021 and involved responsibilities in customer success and project management.
Educational Background
Kelly Flones earned a Bachelor of Arts (BA) in Communication Studies from Biola University, studying from 2006 to 2010. She also attended Whatcom Community College from 2004 to 2006, furthering her education prior to her degree.
Skills and Expertise
Kelly Flones specializes in process automation and practice improvement, focusing on operational efficiency. She possesses strong skills in cross-functional collaboration and program management, which contribute to effective change management. Additionally, she demonstrates high emotional intelligence in communication, aiding in meeting client needs.