Kristin O'connor, Ba MSc
About Kristin O'connor, Ba MSc
Kristin O'Connor is a Customer Success Manager at Unite Us in Portland, Oregon, specializing in strategic client engagement and health equity. She has a background in psychology and strategic health communications, with previous roles in various healthcare organizations.
Work at Unite Us
Kristin O'Connor has served as a Customer Success Manager at Unite Us since 2022. In this role, she focuses on enhancing customer experience through strategic client engagement. Her work is centered on public health and social care, aligning with Unite Us's mission to improve health outcomes through collaboration and community support.
Education and Expertise
Kristin O'Connor holds a Bachelor's degree in Psychology from the University of Vermont, which she obtained from 2000 to 2004. She furthered her education by earning a Master's degree in Strategic Health Communications from Boston University between 2015 and 2017. Her expertise includes Social Determinants of Health (SDoH) and health equity, which informs her approach in her current role.
Background
Before joining Unite Us, Kristin O'Connor accumulated diverse experience in customer success and health coordination roles. She worked as a Customer Success Manager at BlueVolt from 2020 to 2021 and served as a Customer Success Specialist at LegitScript from 2018 to 2020. Additionally, she held positions at Aetna, Oregon Health & Science University, and Newton-Wellesley Hospital, contributing to her comprehensive background in health and customer service.
Previous Employment Experience
Kristin O'Connor has a varied employment history in health and customer service roles. She worked as a FMLA Leave Coordinator at Aetna from 2009 to 2010, a Patient Access Specialist at Oregon Health & Science University from 2010 to 2012, and a Collaborative Care Coordinator at Newton-Wellesley Hospital from 2013 to 2014. These positions provided her with a solid foundation in health services and client engagement.