Lucia Prado
About Lucia Prado
Lucia Prado is an Operations Analyst at Unite Us, where she has worked since 2021. With a background in International Relations and experience in various roles, she facilitates change management and provides technical consultation to community organizations.
Current Role at Unite Us
Lucia Prado has been serving as an Operations Analyst at Unite Us since 2021. In this role, she facilitates change management with regional team members to ensure the adoption of key internal processes and workflows. She contributes to the development of a library of best practices, playbooks, and trainings focused on onboarding organizations and CRM usage. Additionally, she provides technical consultation to community organizations and healthcare entities regarding their workflows on the Unite Us Platform.
Previous Experience in Operations and Management
Prior to her current position, Lucia worked at the International Rescue Committee as an intern from 2014 to 2015. She also held the position of Resettlement Program Case Manager at Church World Service from 2015 to 2016. Following that, she worked for the Foreign, Commonwealth and Development Office as a Pro-Consul at the British Consulate-General in Miami from 2017 to 2021. Her diverse experience has equipped her with skills in operational management and case handling.
Educational Background in International Relations
Lucia Prado studied at Florida State University, where she earned a Bachelor of Science (B.S.) in International Relations and Affairs from 2012 to 2014. She continued her education at the same institution, obtaining a Master of Science (M.S.) in International Relations and Affairs from 2016 to 2017. Her academic background has provided her with a strong foundation in international relations and operational strategies.
Experience in Customer Service at Starbucks
Lucia began her career at Starbucks, where she worked as a Barista from 2008 to 2014 in Tallahassee, Florida. This six-year experience in customer service helped her develop essential skills in communication and teamwork, which she has applied in her subsequent roles.
Technical Skills and Tools Management
In her current role at Unite Us, Lucia operationalizes and administers company-wide tools, including a CRM, survey administrator, and online learning management tool. She acts as a point of contact for the regional team and handles technical configuration requests of networks and organizations in launching communities according to project plans.