Madi Smith, Mph
About Madi Smith, Mph
Madi Smith, MPH, serves as the Senior Customer Success Manager at Unite Us and has extensive experience in coaching and community service roles. She has been involved with NC Elite Volleyball Club as a Volley U Coach since 2010 and holds advanced degrees in Public Health and Non-Profit Management.
Work at Unite Us
Madi Smith has been serving as a Senior Customer Success Manager at Unite Us since 2021. In this role, she is responsible for ensuring customer satisfaction and success with the company's services. Her work involves collaborating with clients to optimize their use of the platform and addressing any challenges they may face. This position allows her to leverage her extensive background in public health and customer service.
Coaching Experience at NC Elite Volleyball Club
Since 2010, Madi Smith has been a Volley U Coach at NC Elite Volleyball Club in Morrisville, NC. She coaches a developmental team of nine middle school girls, focusing on their skills during practices and tournaments. Her long-term commitment to the club reflects her dedication to youth sports and athlete development.
Education and Expertise
Madi Smith holds a Master's degree in Public Health (Leadership) from the UNC Gillings School of Global Public Health, which she completed from 2018 to 2020. She also earned a Graduate Certificate in Non-Profit/Public/Organizational Management from Duke University in 2014. Additionally, she has a Bachelor of Arts degree with a double major in Spanish and Global Studies, concentrating on Global Health and Environment, from the University of North Carolina at Chapel Hill, completed in 2012.
Previous Work Experience
Madi Smith has a diverse work history that includes various roles in non-profit and educational settings. She worked as an Operations Director at Milagros Foundation from 2019 to 2021, and as a Recruitment Coordinator at Duke University Medical Center from 2015 to 2017. Her earlier roles include serving as a Campaign Associate at United Way of the Greater Triangle and as a Volunteer Leader at Young Life College. These positions have contributed to her expertise in customer success and community engagement.
Certifications and Skills
Madi Smith holds an IMPACT coaching certification and is certified as a USAV referee and scorekeeper. These certifications enhance her coaching capabilities and ensure she meets the standards required for officiating volleyball matches. Her skills in coaching and sports management are complemented by her educational background in public health and organizational management.