Monique N. Marshall, Mpa
About Monique N. Marshall, Mpa
Monique N. Marshall is a Customer & Community Success Manager at Unite Us, where she has worked since 2023. She previously served as a Community Engagement Manager at the same company and has a strong educational background in Public Administration and Interdisciplinary Studies.
Current Role at Unite Us
Monique N. Marshall serves as the Customer & Community Success Manager at Unite Us. She has held this position since 2023. In this role, she focuses on enhancing customer satisfaction and fostering community engagement. Her responsibilities include developing strategies to improve service delivery and ensuring that community needs are met effectively.
Previous Experience at Unite Us
Before her current role, Monique worked at Unite Us as the Community Engagement Manager from 2020 to 2023. During her three years in this position, she was responsible for building relationships with community partners and stakeholders in the Washington DC-Baltimore area. Her efforts contributed to enhancing community outreach and engagement initiatives.
Experience at Luxottica
Monique previously worked at Luxottica as a Regional Trainer from 2015 to 2017. In this role, she provided training and support to staff across various locations, focusing on improving operational efficiency and customer service standards. Her experience in training helped to develop the skills of team members in the retail environment.
Education Background
Monique N. Marshall has a diverse educational background. She studied English Education and Fashion Merchandising at the University of Maryland Eastern Shore from 2002 to 2005. She later attended the University of Baltimore, where she pursued Interdisciplinary Studies with a focus on Corporate Communication, Business Management, and English, earning a Bachelor of Arts degree from 2007 to 2017. Additionally, she obtained a Master of Public Administration degree in Public Policy from the University of Baltimore, completing her studies from 2017 to 2020.