Victoria Duong, Mph, Csm
About Victoria Duong, Mph, Csm
Victoria Duong, MPH, CSM, is a Release Manager at Unite Us in New Orleans, LA, with a background in biochemistry and health systems management. She has experience in quality improvement projects and operational enhancements in healthcare settings, particularly at CrescentCare.
Work at Unite Us
Victoria Duong has served as a Release Manager at Unite Us since 2019. In this role, she is responsible for overseeing the release management process, ensuring that software updates and new features are delivered efficiently. Her work contributes to the overall mission of Unite Us, which focuses on connecting individuals with the resources they need for better health outcomes.
Education and Expertise
Victoria Duong holds a Bachelor’s Degree in Biochemistry from the University of Washington, where she studied from 2012 to 2016. She furthered her education by obtaining a Master of Public Health (MPH) in Health Systems Management from Tulane University, completing her studies from 2017 to 2019. Her academic background equips her with a strong foundation in both the scientific and public health domains.
Background in Operations at CrescentCare
Before her current role, Victoria worked as an Operations Intern at CrescentCare for nine months in 2018. During her internship, she coordinated a quality improvement project for the dental clinic, developed onboarding materials, and reorganized the inventory system. She also implemented a new appointment policy aimed at reducing no-shows, demonstrating her focus on operational efficiency.
Lean Six Sigma Application
Victoria Duong applied Lean Six Sigma tools during her tenure at CrescentCare to enhance the efficiency of dental clinic operations. This methodology focuses on process improvement and waste reduction, which aligns with her efforts to streamline procedures and improve patient care.