Jennifer Franklin
About Jennifer Franklin
Jennifer Franklin is a Resource Optimization Manager with over 20 years of experience in the veterinary industry, having held various roles from kennel technician to managerial positions. She currently works at United Veterinary Care and has a strong focus on team collaboration and enhancing customer service through technology and innovation.
Work at United Veterinary Care
Jennifer Franklin currently holds the position of Resource Optimization Manager at United Veterinary Care, a role she has occupied since 2021. In this capacity, she focuses on optimizing resources to enhance operational efficiency within the organization. Her experience in the veterinary industry, spanning over two decades, contributes to her effectiveness in this role.
Veterinary Industry Experience
Jennifer Franklin has accumulated over 20 years of experience in the veterinary industry, progressing through various roles from kennel technician to managerial positions. Her career includes significant tenures at Banfield Pet Hospital, where she served as Practice Manager and Operations Support Manager, among other roles. This extensive background equips her with a comprehensive understanding of veterinary operations.
Education and Expertise
Jennifer Franklin studied at multiple institutions, achieving a Bachelor's degree in Business Administration, Management and Operations from Purdue University Global. She also studied Biology at the University of Missouri-Saint Louis and English Language and Literature at Ball State University. This diverse educational background supports her expertise in both veterinary care and management.
Background in Veterinary Care
Jennifer Franklin began her career in the veterinary field as a Kennel Technician at Care Animal Hospital in 2000. Over the years, she has held various positions, including Veterinary Assistant at Bridgeton Animal Hospital and Lead Veterinary Assistant at Banfield Pet Hospital. Her roles have provided her with a solid foundation in animal care and management.
Focus on Team Development and Customer Engagement
Jennifer Franklin is dedicated to developing her associates and enhancing customer service within the veterinary field. She emphasizes collaboration and provides learning and growth opportunities for her team. Additionally, she enjoys connecting with pet owners through technology and social media, aiming to create memorable experiences for them.