Katelynn Mc Elrath
About Katelynn Mc Elrath
Katelynn Mc Elrath is a Client Experience Specialist at United Veterinary Care, where she has worked since 2022. She has a background in veterinary care and customer service, with previous roles at the Pittsburgh Zoo & PPG Aquarium and Banfield Pet Hospital.
Work at United Veterinary Care
Katelynn Mc Elrath has been serving as a Client Experience Specialist at United Veterinary Care since 2022. In this role, she has developed and implemented strategies to enhance client flow within veterinary hospitals, contributing to improved operational efficiency. She collaborates with field leadership to align hospital teams with the company's client experience standards, fostering a unified approach to client service. Katelynn works remotely, maintaining effective communication and support for hospital teams, which showcases her adaptability and self-management skills.
Previous Experience in Veterinary Care
Before her current position, Katelynn worked as a Veterinary Technician at Banfield Pet Hospital from 2015 to 2017. This role provided her with hands-on experience in animal care and client interactions. Following her time at Banfield, she transitioned to a managerial role at the Pittsburgh Zoo & PPG Aquarium, where she worked from 2017 to 2018. In these positions, Katelynn developed skills in client service and operational management within the veterinary and animal care sectors.
Education and Expertise
Katelynn Mc Elrath holds an Associate's degree in Veterinary/Animal Health Technology/Technician and Veterinary Assistant from Penn Foster, which she completed from 2020 to 2021. Additionally, she earned an Associate of Science (A.S.) in Business Administration and Management from St. Petersburg College. Her educational background equips her with a solid foundation in both veterinary care and business management, enhancing her capabilities in her current role.
Diverse Professional Background
Katelynn has a diverse professional background that includes experience in various industries. She worked as a Flight Attendant for Frontier Airlines from 2021 to 2022, where she developed customer service skills in a fast-paced environment. Prior to that, she served as a Supervisor at AMC Theatres from 2011 to 2015 and completed an internship at Walt Disney World from 2014 to 2015. This varied experience contributes to her well-rounded approach to client experience in her current role.
Client Satisfaction Initiatives
In her role as Client Experience Specialist, Katelynn has played a key role in resolving client complaints by utilizing digital tools. Her efforts have enhanced overall client satisfaction in veterinary care settings. By focusing on client feedback and implementing effective solutions, she contributes to a positive client experience and operational success within the veterinary hospitals she supports.