Sadie Williams
About Sadie Williams
Sadie Williams is a Client Experience Specialist at United Veterinary Care, where she has worked since 2021. She holds a Bachelor's Degree in Animal Science from Iowa State University and has a background in managing customer support teams in the veterinary software sector.
Work at United Veterinary Care
Sadie Williams has been employed at United Veterinary Care as a Client Experience Specialist since 2021. In this role, she manages a team that provides 24/7 support through various communication channels, including phone, chat, and email. Her focus is on ensuring a seamless customer experience with veterinary software. Williams has played a key role in implementing a comprehensive training program for new customer success employees and interns, enhancing the overall effectiveness of the team.
Education and Expertise
Sadie Williams earned her Bachelor's Degree in Animal Science from Iowa State University, where she studied from 2013 to 2018. Her educational background in animal sciences provides her with a solid foundation for her work in the veterinary support sector. This knowledge contributes to her ability to address customer inquiries and support needs effectively.
Background
Before joining United Veterinary Care, Sadie Williams worked as a Customer Success Manager at GVL from 2018 to 2021. During her three years at GVL, she gained valuable experience in customer support roles, where she consistently exceeded departmental KPIs. This experience has equipped her with the skills necessary to excel in her current position.
Achievements in Customer Support
Throughout her career, Sadie Williams has demonstrated a strong commitment to customer satisfaction. She has consistently exceeded departmental KPIs in her customer support roles, reflecting her dedication to delivering high-quality service. Her efforts in managing a team and implementing training programs have contributed to improved customer experiences in the veterinary software industry.