Pooja Gupta
About Pooja Gupta
Pooja Gupta is a Senior Analyst at UnitedLex with extensive experience in data analytics and process improvement, having worked with international teams and created interactive dashboards for stakeholders.
Current Role at UnitedLex
Pooja Gupta currently holds the position of Senior Analyst at UnitedLex, where she has been employed since 2023. In this role, she focuses on data analysis and the development of interactive dashboards using tools such as Power BI and Tableau. These dashboards enable stakeholders to monitor key real-time performance indicators effectively.
Previous Experience at Urban Company
Pooja Gupta worked at Urban Company in various roles from 2019 to 2023. She began her tenure as a Customer Service Specialist, followed by a position as Social Media and Community Specialist. Subsequently, she advanced to Senior Quality Assurance Analyst, where she collaborated with international teams in Dubai and Singapore to implement global process improvements through data insights.
Internship at CoachX.Live
In 2023, Pooja Gupta completed a 10-month internship at CoachX.Live, where she gained experience working remotely from New Delhi, India. This role contributed to her professional development and provided her with insights into the industry.
Educational Background
Pooja Gupta studied English Language and Literature at the School of Open Learning, where she earned a Master of Arts (MA) degree in 1970. Additionally, she completed a language course in German Language and Literature, achieving a B1 level from 2018 to 2020.
Data Analytics and Process Improvement
Throughout her career, Pooja Gupta has utilized data mining techniques to identify patterns in customer feedback, leading to a 20% increase in service efficiency. She has also developed and updated Standard Operating Procedures (SOPs) based on data analysis to measure and gauge improvements, demonstrating her commitment to leveraging data for operational enhancements.