Ritu Srivastava

Ritu Srivastava

Application Support Analyst @ UnitedLex

About Ritu Srivastava

Ritu Srivastava is an Application Support Analyst with expertise in SQL, ServiceNow, and SAP Procurement. She has a background in computer graphics and has worked at STARTEK, HCL Technologies, and UnitedLex.

Work at UnitedLex

Ritu Srivastava currently serves as an Application Support Analyst at UnitedLex. She has been in this role since 2021, contributing her expertise in application support and management. Her responsibilities involve troubleshooting and resolving application-related issues, ensuring optimal performance of software systems, and providing technical support to users. The position is based in Gurugram, Haryana, India.

Previous Experience at STARTEK

Prior to her role at UnitedLex, Ritu worked at STARTEK as a Quality Specialist from 2019 to 2021. During her two years in this position, she focused on quality assurance processes, ensuring that services met established standards. Her work in Lucknow, Uttar Pradesh, India, involved monitoring performance metrics and implementing improvements to enhance service quality.

Experience at HCL Technologies

Ritu Srivastava held the position of Senior Software Engineer at HCL Technologies from 2015 to 2019. In this four-year role, she developed software solutions and contributed to various projects. Her experience in Noida, Uttar Pradesh, India, allowed her to enhance her technical skills and gain valuable insights into software development practices.

Education and Expertise

Ritu earned her Bachelor of Engineering (BE) degree in Electrical and Electronics Engineering from Raj Kumar Goel Institute of Technology in Ghaziabad. She studied from 2010 to 2014, acquiring foundational knowledge in engineering principles. Her educational background supports her expertise in SQL, ServiceNow, and SAP Procurement, enabling her to effectively manage and optimize IT operations and procurement processes.

Technical Skills and Background

Ritu possesses a strong background in computer graphics, which involves the creation and manipulation of visual content using computers. She is experienced in SQL, a programming language essential for database management. Additionally, her proficiency in ServiceNow and SAP Procurement enhances her ability to streamline enterprise IT operations and procurement processes.

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