Sachin Aggarwal
About Sachin Aggarwal
Sachin Aggarwal is an Assistant Project Manager at UnitedLex, with extensive experience in team management, process improvement, and quality management. He holds a Bachelor of Arts from Delhi University and is a certified Lean Six Sigma Green Belt.
Work at UnitedLex
Sachin Aggarwal has been employed at UnitedLex since 2012, initially serving as a Senior Business Analyst until 2018. He currently holds the position of Assistant Project Manager, a role he has occupied since 2021. In his capacity as Team Manager, he leads a team of 25 members, focusing on Obligation Management Services and Capture Processes. He conducts guidance council meetings and quality review board meetings, ensuring that minutes are maintained and circulated. Additionally, he is responsible for compliance with ISMS controls related to access management tasks and conducts periodic reviews of group email IDs.
Previous Work Experience
Prior to his tenure at UnitedLex, Sachin Aggarwal worked at Convergys as a Senior Customer Care Officer from 2009 to 2012. He also held the position of Senior Customer Service Representative at Teleperformance from 2004 to 2009. Earlier in his career, he worked as a Tele Sales Executive at Lakshaya Callsoft for 10 months in 2003-2004. These roles contributed to his experience in customer service and process improvement.
Education and Expertise
Sachin Aggarwal completed his Bachelor of Arts degree at Delhi University from 2000 to 2003. He also attended Govt Model School from 1996 to 1998. He is certified as a Lean Six Sigma Green Belt, which signifies his expertise in process improvement and quality management. This educational background supports his professional roles in project management and customer service.
Skills and Responsibilities
In his current role, Sachin Aggarwal evaluates the performance levels of team members and recommends process improvements to enhance customer satisfaction. He coordinates with Process Line Heads to update data and generate monthly slide decks for customer reviews. He implements the RACI Model on process documents to clarify roles and responsibilities and assesses internal control systems to identify shortcomings, implementing necessary recommendations.