Miles Beckstead
About Miles Beckstead
Miles Beckstead serves as the Head of Customer Success at unitQ, a position he has held since 2022. He has extensive experience in customer success roles at various companies, including Cloudwords, Inc. and Iterable.
Current Role at unitQ
Miles Beckstead serves as the Head of Customer Success at unitQ, a position he has held since 2022. In this role, he is responsible for overseeing customer success initiatives and ensuring client satisfaction. His leadership aims to enhance customer engagement and retention, contributing to the overall growth of the organization. unitQ operates in Burlingame, California, where Beckstead applies his extensive experience in customer success to drive results.
Previous Experience at Iterable
Prior to his current role, Miles Beckstead worked at Iterable from 2018 to 2022. He held several positions, including Manager of Mid-Market Customer Success, Senior Manager of Customer Success, and Director of Customer Success. His tenure at Iterable spanned four years, during which he developed strategies to improve customer relationships and support. This experience laid the foundation for his expertise in customer success management.
Experience at Cloudwords, Inc.
Before joining Iterable, Miles Beckstead served as an Advisor for Customer Success at Cloudwords, Inc. from 2018 to 2021. His role involved providing strategic guidance to enhance customer experiences and satisfaction. This position contributed to his understanding of customer needs and the importance of effective communication in customer success.
Background at UserTesting
Miles Beckstead's career began at UserTesting, where he held multiple roles from 2014 to 2017. He started as a Client Success Associate, then progressed to Customer Operations Analyst, and finally worked as a Business Analyst. His diverse experiences at UserTesting allowed him to gain insights into customer operations and analytics, which are essential in his subsequent roles in customer success.
Education and Expertise
While specific educational details are not provided, Miles Beckstead's career trajectory reflects a strong background in customer success and operations. His roles across various companies demonstrate his expertise in managing customer relationships and driving success through strategic initiatives. His experience spans multiple industries, enhancing his ability to adapt and implement effective customer success strategies.