Brandon S.
About Brandon S.
Brandon S. is an IT Service Technician at the University of Colorado, where he manages Cisco VoIP systems and conducts advanced network troubleshooting. He has a background in asset management and has worked in various roles within the university since 2015.
Work at University of Colorado
Brandon S. has been employed at the University of Colorado since 2019 as an IT Service Technician. In this role, he manages Cisco VoIP systems, which includes creating softphones, provisioning numbers, and troubleshooting various issues. His responsibilities also involve administering a hybrid environment of Exchange, utilizing on-premises systems, Active Directory, the cloud, and PowerShell scripting. Prior to his current position, he served as a Benefits Administrator and a Business Operations Analyst at the same institution, accumulating a total of four years of experience in various roles related to IT and operations.
Education and Expertise
Brandon S. earned a Bachelor’s Degree in Computer Information Systems from Metropolitan State University of Denver, completing his studies from 2009 to 2015. His educational background provides a foundation for his technical skills and expertise in IT service management. He is proficient in advanced network troubleshooting, which includes network patching and resolving WiFi access point issues. Additionally, he utilizes SnipeIT management software for asset management and equipment disposal, further enhancing his capabilities in IT operations.
Technical Skills and Responsibilities
In his current role, Brandon S. conducts various technical tasks, including Zoom administration, where he creates accounts, implements setting changes, and provisions licenses. He also manages Windows computers using SSCM and oversees Mac management through Jamf server. His experience with Cisco VoIP systems and advanced network troubleshooting demonstrates his ability to handle complex IT challenges effectively. Furthermore, he develops documentation for new processes and issues, contributing to the team's Wiki site, which supports knowledge sharing within the organization.
Previous Work Experience
Before joining the University of Colorado, Brandon S. worked at Jimano's Pizzeria as a Server/Driver from 2013 to 2016. This role provided him with customer service experience and operational skills. Additionally, he worked as a Benefits Administrator and a Business Operations Analyst at the University of Colorado from 2015 to 2019. These positions allowed him to gain insights into administrative processes and business operations, which complement his technical expertise in IT service management.