Jethro Darroux
About Jethro Darroux
Jethro Darroux is a Dedicated Desktop Support professional at the University of Colorado, where he has worked since 2019. He holds a Bachelor’s of Science Degree in IT Management from Ramapo College of New Jersey and has experience in various IT support roles.
Work at University of Colorado
Jethro Darroux has been employed at the University of Colorado since 2019, serving as Dedicated Desktop Support. In this role, he provides technical assistance and support for computer systems and users within the university's network. His responsibilities include troubleshooting hardware and software issues, managing user accounts, and ensuring that desktop environments operate efficiently. His tenure at the university has contributed to the overall IT support framework, enhancing the user experience for faculty and students.
Previous Experience at Frantic LLC
Prior to his current position, Jethro Darroux worked at Frantic LLC in various roles related to information technology. He served as an Information Technology Field Technician in 2016 and again in 2017, and held the position of Level 1 Support Engineer in 2018. His experience at Frantic LLC involved providing on-site and remote support, addressing technical issues, and assisting users in the Greater New York City Area. This diverse background in IT support laid the foundation for his current role.
Education and Expertise
Jethro Darroux earned a Bachelor of Science degree in Information Technology Management from Ramapo College of New Jersey, completing his studies from 2015 to 2019. His educational background equips him with a solid understanding of IT principles and practices. He possesses expertise in managing and troubleshooting Windows Server environments, as well as proficiency in using Google Admin Suite for system management. Additionally, he is experienced in administering Microsoft Exchange and Office 365 platforms.
Technical Skills and Proficiencies
Jethro Darroux has developed a range of technical skills throughout his career in IT support. He is skilled in utilizing various ticketing systems to manage IT support operations effectively. His ability to provide remote desktop support is a key aspect of his role, allowing him to assist users regardless of their location. His proficiency in managing cloud-based platforms and server environments enhances his capability to deliver comprehensive IT solutions.