Leslie Nittoli
About Leslie Nittoli
Leslie Nittoli serves as the Manager of the Finance & Procurement Help Desk at the University of Colorado, where she has worked since 2008. With over 16 years of experience in customer satisfaction research and call center management, she focuses on metrics analysis and quality assurance in service delivery.
Current Role at University of Colorado
Leslie Nittoli serves as the Manager of the Finance & Procurement Help Desk at the University of Colorado, a position held since 2008. In this role, Nittoli is responsible for ensuring quality assurance in knowledge and consistency of responses in key service areas. This support is crucial for the Office of University Controller and the Procurement Service Center. Nittoli also oversees the selection and maintenance of service tools utilized by the Help Desk, contributing to the efficiency and effectiveness of the department.
Previous Experience at LandAmerica Lawyers Title
Before joining the University of Colorado, Leslie Nittoli worked as a Branch Manager at LandAmerica Lawyers Title from 2004 to 2007. This role provided Nittoli with valuable management experience in the title insurance sector, where responsibilities likely included overseeing operations and ensuring customer satisfaction.
Education and Academic Background
Leslie Nittoli studied at Westminster College in Pennsylvania, where a Bachelor of Arts (BA) degree in Music was obtained. Additionally, Nittoli attended Fairleigh Dickinson University, furthering academic pursuits. This educational background contributes to Nittoli's diverse skill set and analytical capabilities.
Expertise in Customer Satisfaction Research
With over 16 years of experience in Customer Satisfaction Research and Call Center Management, Leslie Nittoli has developed a strong foundation in telecommunications. This expertise supports Nittoli's current role, particularly in metrics analysis, which provides insights to higher-level managers at the University of Colorado.