Mike Monroe
About Mike Monroe
Mike Monroe is a UIS Service Desk Manager at the University of Colorado, where he has worked since 2022. He has over a decade of experience in IT support, healthcare, and customer service, with a background in music and various roles in technology and management.
Current Role at University of Colorado
Mike Monroe serves as the UIS Service Desk Manager at the University of Colorado, a position he has held since 2022. In this role, he oversees the service desk operations, ensuring effective support for users within the university. His responsibilities include managing service delivery, enhancing user experience, and implementing best practices in customer service. He also contributes to team building and ongoing training initiatives to improve performance and service excellence.
Previous Experience in IT Support
Prior to his current role, Mike Monroe accumulated extensive experience in IT support. He worked at NexusTek as a Tier 2 Remote Services Engineer for six months in 2018. He also served as a Systems Availability Specialist and Helpdesk Engineer at Netsurit from 2016 to 2018. His background includes roles as a Client Services Specialist and Project Coordinator at OTN/LynxMobile/McKesson from 2002 to 2006, and as a Deskside Support Technician at Valiant Solutions, LLC from 2018 to 2019.
Educational Background
Mike Monroe holds a Bachelor of Arts degree in Music Theory and Composition from San Francisco State University, which he completed from 1998 to 2001. Additionally, he earned a Bachelor's Degree in IT/Multimedia and Visual Communication from the University of Phoenix between 2010 and 2013. His educational background supports his diverse career in both creative and technical fields.
Certifications and Skills
Mike Monroe possesses several industry-recognized certifications, including HDI, CompTia A+/Net+, and Desktop Support. He demonstrates strong skills in process analysis, organizational capabilities, and presentation. His expertise encompasses over a decade of experience in IT support, healthcare, customer service, and creative disciplines, highlighting his versatile skill set.
Leadership and Team Development
In his various roles, Mike Monroe has focused on service excellence through effective team building and ongoing training. He has a proven track record in coaching teams to meet and exceed performance goals. His approach includes implementing CRM best practices and motivational techniques to enhance team performance and user satisfaction.