Pauline Rouchon
About Pauline Rouchon
Pauline Rouchon is a Customer Success Specialist at University of Toronto Press, where she has worked since 2022. She has a background in international commerce and experience in customer service and marketing.
Work at University of Toronto Press
Pauline Rouchon has been employed as a Customer Success Specialist at University of Toronto Press since 2022. In this role, she focuses on developing marketing campaigns and creating tools such as product catalogs and customer databases to enhance the selling process. Her position involves ensuring customer satisfaction and supporting clients in their interactions with the press.
Education and Expertise
Pauline Rouchon completed her secondary education at Lycée Arthur Rimbaud, where she achieved Bac Scientifique spécialité SVT with Mention Assez Bien from 2008 to 2011. She furthered her studies at CNED, obtaining a BTS Commerce International from 2012 to 2014. Her educational background provides her with a solid foundation in both scientific and commercial disciplines.
Professional Background
Pauline Rouchon has a diverse professional background. She began her career as a Bank Teller at LCL from 2011 to 2013. After that, she worked as a Transportation Coordinator at Airbus Helicopters, Inc. for a total of 14 months, first for two months in 2014 and then for another year until 2015. She later served as an International Customer Service Representative at Kuehne+Nagel from 2020 to 2022, where she coordinated artwork approvals and conducted competitive shopping analyses.
Skills and Responsibilities
In her various roles, Pauline Rouchon has developed skills in sourcing competitively priced products, managing purchase orders, and addressing quality issues with suppliers. She has experience attending trade shows and conferences to stay informed about industry trends, which contributes to her effectiveness in customer success and service roles.