William Sproule
About William Sproule
William Sproule is a Service Operations Manager at Made to Engage in the Belfast Metropolitan Area, with extensive experience in incident management and a background in networking and security through Cisco certifications.
Current Role at Made to Engage
William Sproule currently serves as the Service Operations Manager at Made to Engage, located in the Belfast Metropolitan Area. He joined the company in September 2021, bringing his extensive experience in incident management and service operations to the team.
Previous Experience at Allstate Northern Ireland
Before his current role, William Sproule worked at Allstate Northern Ireland for eight years. From 2013 to 2021, he held the position of Incident Management Consultant - Incident Lead. During his tenure, he gained considerable experience managing incidents and leading incident response initiatives.
Cisco Networking Academy Certifications
William has a strong background in networking and security, having studied multiple courses at the Cisco Networking Academy. He completed the CCNA Enterprise Networking Security and Automation (CCNA3), CCNA Routing and Switching: Routing and Switching Essentials (CCNA2) in 2018, and CCNA Routing and Switching: Introduction to Networks (CCNA1) from 2017 to 2018. These certifications have bolstered his skills in network management and cybersecurity.
Educational Background
In addition to his Cisco certifications, William Sproule studied at South West College. His educational background has provided a solid foundation for his career in service operations and incident management.
Belfast Metropolitan Area Professional
William Sproule is based in the Belfast Metropolitan Area, where he currently applies his expert knowledge in service operations and incident management. His professional journey within this region has significantly contributed to his career growth and expertise.