Wangu Nyawira K.
About Wangu Nyawira K.
Wangu Nyawira K. serves as the Head of Customer Success at Untapped Global, bringing over 15 years of experience in client relationship management and expertise in change leadership. Previously, she held various managerial roles at Scotiabank and Wealthsimple, where she focused on enhancing customer experience and fostering employee engagement.
Work at Untapped Global
Wangu Nyawira K. currently holds the position of Head of Customer Success at Untapped Global, a role she has occupied since 2023. In this capacity, she focuses on enhancing customer experiences and ensuring client satisfaction. Her responsibilities include building and scaling remote customer experience teams and processes, leveraging her extensive background in client relationship management.
Previous Experience at Scotiabank
Wangu Nyawira K. has a significant history with Scotiabank, where she served in various roles from 2012 to 2019. She started as a Branch Mutual Fund Compliance Officer, then progressed to Branch Manager in Calgary and later in Medicine Hat, where she worked as a Senior Branch Manager. Her tenure at Scotiabank spanned over seven years, during which she developed expertise in change leadership and performance management.
Experience at Wealthsimple
Wangu Nyawira K. worked at Wealthsimple as Manager of Client Experience from 2021 to 2022. This role was conducted remotely from Toronto, Ontario, Canada. During her time at Wealthsimple, she focused on enhancing client experiences and contributed to the company's commitment to customer service excellence.
Education and Expertise
Wangu Nyawira K. earned a Bachelor of Commerce (B.Com.) degree from the University of Alberta. She specializes in change leadership, performance management, and building remote customer experience teams. With over 15 years of experience in client relationship management and more than 8 years in leading cross-functional teams, she is well-equipped to drive customer success initiatives.
Commitment to Diversity and Inclusion
Wangu Nyawira K. is a champion of diversity and inclusion in the workplace. She is passionate about fostering high levels of employee engagement, which reflects her commitment to creating an inclusive environment that values diverse perspectives and experiences.