Wangu Nyawira K.
About Wangu Nyawira K.
Wangu Nyawira K. is the Head of Customer Success at Untapped Global, with over 15 years of experience in client relationship management and a Bachelor of Commerce from the University of Alberta. She has a strong background in leading cross-functional teams and is dedicated to fostering employee engagement and promoting diversity and inclusion.
Work at Untapped Global
Wangu Nyawira K. serves as the Head of Customer Success at Untapped Global, a role she has held since 2023. In this position, she focuses on enhancing customer experiences and ensuring client satisfaction. Her responsibilities include overseeing customer success strategies and leading initiatives that improve engagement and retention. Based in Toronto, Ontario, Canada, she utilizes her extensive background in client relationship management to support the company's objectives.
Education and Expertise
Wangu Nyawira K. studied at the University of Alberta, where she earned a Bachelor of Commerce (B.Com.). She has over 15 years of experience in client relationship management, with a specialization in building and scaling remote customer experience teams and processes. Her expertise extends to change leadership and performance management, making her a valuable asset in her current role.
Background in Financial Services
Wangu Nyawira K. has a significant background in the financial services sector, having worked at Scotiabank for seven years as a Branch Mutual Fund Compliance Officer and later as a Senior Branch Manager. She also served as a Branch Manager in Calgary and gained experience as a Manager of Client Experience at Wealthsimple. This diverse experience has equipped her with a deep understanding of the financial industry and client needs.
Commitment to Diversity and Inclusion
Wangu Nyawira K. is a champion of diversity and inclusion in the workplace. She is passionate about fostering high levels of employee engagement and creating an inclusive environment. Her commitment to these values is reflected in her leadership style and her efforts to support diverse teams.
Support for Entrepreneurs in Africa
Wangu Nyawira K. leverages her experience in Canadian financial services to support entrepreneurs in Africa. Her work focuses on empowering individuals and businesses in the region, utilizing her knowledge and skills to foster economic growth and development.