Julia Ganitševa
About Julia Ganitševa
Julia Ganitševa is the Head of Customer Success at UP42 with extensive experience in Earth Observation and Remote Sensing, having held various technical and customer-facing roles in Germany, Romania, and Estonia.
Current Role at UP42
Julia Ganitševa currently serves as the Head of Customer Success at UP42. In this role, she leverages her extensive experience in Earth Observation and Remote Sensing. Her responsibilities likely include overseeing customer relationships, ensuring the success of customer engagements, and optimizing customer support processes.
Previous Roles at UP42
Before holding her current position, Julia Ganitševa was the Customer Support and Operations Lead at UP42 from 2021 to 2023 in Berlin, Germany. During this period, she focused on streamlining customer support operations and enhancing the overall customer experience. Her work involved close collaboration with both the operations and customer success teams.
Experience at Planet
Julia Ganitševa spent several years at Planet, holding multiple roles. She served as the Customer Success Operations Manager from 2019 to 2021 and as the Team Lead - Global Customer Success from 2017 to 2019, both based in Berlin Area, Germany. Additionally, she worked as the Account Manager for CIS and EU from 2014 to 2017. These roles allowed her to hone her skills in customer success and manage global customer relationships effectively.
Academic and Early Career Background
Julia Ganitševa has a strong academic foundation, holding an MSc in Photogrammetry and Geoinformatics from Hochschule für Technik Stuttgart (2008-2010) and a Diploma in Hydrometeorology and Environment Protection from the Estonian Maritime Academy (2002-2006). Early in her career, she worked as a Research Assistant at Hochschule für Technik Stuttgart and as a Geomatics Engineer at Blom Romania SRL.
Research and International Work Experience
Julia Ganitševa has a diverse international work experience, having held positions in Germany, Romania, and Estonia. She worked as a Research Associate at Mainz University of Applied Sciences from 2013 to 2014, contributing to research projects in applied sciences. Her research background is complemented by her technical expertise and leadership roles in customer success.